Support¶
To request support to answer questions and report problems, follow the steps below:
Firstly, you will need to register with our service management tool (Zendesk).
- Access this link.
- Fill in the user data (name, email, password and password confirmation). These will be the data we will use to access the tool and communicate.
- Click "Confirmar". After registration, you will receive an email from the Zendesk team informing you that the user has been registered successfully.
After registering, access this link to make your request:
- Click on "Novo ticket".
- If you are not logged in, you will be asked for the username and password created in the previous flow to login.
- Select the "Developers Magalu" option.
- Enter the requested fields. Below is a breakdown of some of the requested fields. The other fields are self-explanatory.
- Usuário da Open ou Aplicação: enter the identifier of your created application client. If you don't already have one, follow this step-by-step guide at this link to create it, otherwise enter "N/A".
- E-mail: Enter your email address for contact, preferably use the same email address provided when registering.
- ID Magalu: inform the tenant's UUID for the Magalu ID user who wants support, you can find it at this link (perform login to your Magalu ID before accessing the link).
- Click "Enviar".
- Wait a few minutes to receive account confirmation emails.
Comments:¶
The registration and access links to Zendesk are different, so use the correct link for each action.
All interactions with the Magalu team will be carried out through tickets.
In case of lack of interaction, we will close the ticket, making it necessary to open a new request.
Detail your request as soon as possible, as this will help to correctly designate the team of specialists that will handle the demand.
If you have further questions, open a new support ticket. Please do not insist on trying to resolve a new problem within the existing request.