Introduction

What is it

This document describes the set of APIs called "Customer Service", which supports the functionality to operate service protocols between sellers and customers in sales channels. These APIs were designed to provide sellers a new way to handle all kinds of protocols (tickets) created by our customer service, allowing them to track those protocols and messages sent on them.

Sellers are responsible for publishing the products that will be sold through sales channels. Sales channels are e-commerce platforms that offer and sell products such as Magalu, Netshoes and others.

Currently only the sales channel will be available "Magalu - Magazine Luiza, soon the functionality will only be available to sellers who contract the Magalu Marketplace service. In the future, new sales channels may be added.

If you already have integration with Magalu through the old APIs (Integracommerce), your client already has scopes for Customer Services. However, users' consent is still required, so implement the authentication and authorization.

If you don't have integration with the old APIs, just follow the request process application creation.

Required scopes

To use the APIs, the following scopes may be necessary:

Value	Description
open:tickets-seller:read	Allows you to read tickets.
open:tickets-seller:write	Allows updating tickets.
open:ticket-messages-seller:read	Allows you to read ticket messages.
open:ticket-messages-seller:write	Allows the creation of messages in tickets.

Environments

The available environments are: Environments